Returns and refunds
We want you to be happy with what you ordered. Contact us within 30 days of delivery and we'll make it right.
Damaged, defective, or not as described
Email us a photo of the problem. We'll send a free replacement or a full refund. In most cases you won't need to send anything back.
Changed your mind
Unused items in their original packaging can be returned within 30 days of delivery. Email us first and we'll send the return address. Return shipping is paid by the customer, and we refund the item price once the return arrives.
How refunds work
Refunds go back to your original payment method. Your bank may take 5-10 business days to show it.
Questions? Email us at thehomelane.help@gmail.com.